As post-COVID-19 response, the program initiated by Remington Hotels involves improved cleaning measures and revision of the employee training programs.

An overview of Remington Hotels

Remington Hotels has established itself as a leading third-party management company that oversees 87 hotels in 26 states throughout the U.S. It is currently rolling out fresh guidelines for all properties that include improved cleaning measures and updated training systems, in addition to collaborating on finest practices with several brand partners including Hilton and Marriot to protect the wellbeing of guests and staff to the continued COVID-19 threat.

What to expect with the post-COVID-19 response program

According to a statement by Rob Carl, Remington Hotels’ VP of Facilities and Capital Planning and chosen leader for the company’s COVID-19 Response Committee, “Remington Hotels is pushing through a multi-pronged approach to deal with the necessary safety and cleaning measures as a response to COVID-19. These guidelines include improved cleaning and safety measures throughout 87 hotels, an updated training program for all associates, and a revamped approach to the handling of food and beverages.”

As part of the response program, the Remington Hotels operated hand in hand with an industrial hygienist to create a COVID-19 mitigation program for all hotels that outlines protocols in case of a guest or associate acquires the infection.

Furthermore, every Remington Hotels property is now using EPA-registered disinfectant products with proven effectiveness in eliminating respiratory viruses, including COVID-19. Extra steps that were taken to improve cleaning procedure include the following:

• Public venues. All hotels have increased the frequency of cleaning and disinfecting public venues with a focus on sterilizing protocol aimed on “high touch or traffic” areas such as public bathrooms, door handles, stairwells, reception, guest laundry facilities, lobby furnishings/hard surfaces, elevators, corner pantries, push buttons and bell carts.
• Food & beverage. Food is prepared as “grab and go bags” that are not consumed in public areas of the hotels.
• Guest rooms. Aside from the meticulous cleaning and disinfection of rooms between guest departures and arrivals, “OpenKey” is utilized as a “contactless” digital entry tool that controls guest and staff exposure. “PureRooms” is also offered at all properties to encourage well-being in the guest rooms by supplying purified air, hypoallergenic settings, and allergy-friendly alternatives.

The safety, health, and knowledge of the associates at Remington Hotels are crucial to an effective cleaning regimen. As a way to comply with these criteria, the company has adopted the following heightened protocol:

• Improved protocols for operation and timing. With the latest protocols and guidelines in place, Remington Hotels has created an updated training program to ensure that associates are skilled with the new cleaning and guest interaction guidelines.
• Well-being assessments. Remington Hotels is instituting mandatory temperature assessments of all associates upon the start of every shift and additional times spaced evenly during the remainder of the shift.
• Handwashing and protective gear. Associates are required to wash hands a minimum of every 2 hours, following the CDC guidelines. Furthermore, they are also required to wear gloves and masks at all times.

Remington Hotels is going to supply its 87 hotels with protective gear to safeguard staff are safe when welcoming guests and working together. As part of the guidelines, they are going to use reusable masks from Dallas Wear Uniforms, a fellow Texas-based company.

Furthermore, the company management including Rob Carl, COO Stan Kennedy, as well as Senior VP of Operations Joe Masi, characterize Remington Hotels on various leading industry committees who are working together towards determining the best practices including Hilton’s CleanStay, AHLA’s Stay Safe Advisory Council and Marriott’s Global Cleanliness Council. In the long run, the leadership of the company is implementing vital knowledge from these committees throughout the company’s hotels.

According to Stan Kennedy, COO of Remington Hotels, “We hope that these improved measures will help provide both guests and staff with a sense of ease during these hard times. We are looking forward to continuing in welcoming our valued guests to our properties throughout the country, thus allowing us to bring our associates back from the layoff.”

For more information about the latest guidelines, click here.