A Legacy Built on Values and Service

In an industry where consistency and reliability spell the difference between guest satisfaction and wasted time, choosing the right hotel supplier matters. Since 1986, Hotel Items (also known as A & S Suppliers, Inc.) has served thousands of hotels, motels and short-term rental properties across the United States, rooted in family values of trust, service and quality.

The story begins even earlier: the founders, Armando and Susana, arrived in the U.S. as part of Operation Peter Pan in the early 1960s, then built their business from a humble van delivering institutional-grade linens and supplies in Florida. Today the company remains family-owned and based in Hialeah, Florida, offering full e-commerce access, nationwide shipping and a catalog covering linens, amenities, housekeeping essentials and more.

Defining the Role of a Hotel Supplier

In the broader hospitality ecosystem, a hotel supplier is much more than a merchandise vendor. According to industry analysis, such suppliers support daily operations by providing everything from linens and towels to guest amenities, room electronics, and housekeeping consumables.

The value of that relationship lies in:

• Quality and consistency – well-selected supplies support guest comfort and minimize downtime.
• Operational efficiency – reliable delivery and inventory management prevent stock outs and service disruption.
• Cost-control and value – hotels benefit when suppliers provide competitive pricing, volume discounts and customized solutions.

Hotel Items checks all of these boxes: by offering a one-stop portal for hospitality supplies, personal service and a legacy of trust, it enables hoteliers to focus on guest experience rather than chasing fulfilment.

What Sets Hotel Items Apart

Wide product range
From bedding and towels to mini toiletries, guest essentials to paper goods and housekeeping supplies, Hotel Items cover all major categories. Their website catalogue lists towels, bed linens, amenity boxes, coffee & condiment kits and more.

Service-first mindset
The founding story emphasizes personal service: Armando loaded the van himself in the early days; Susana handled sourcing and customer care. That ethos remains today.

Logistics and reach
With a base in the Miami-Hialeah area — close to major international airports — Hotel Items is positioned for rapid shipping across Florida and nationwide, serving not only large hotel chains but also boutique properties and rental hosts.

Trusted by thousands
Over the years the company has earned credibility with thousands of clients and earned its place as a go-to hotel supplier for hospitality professionals seeking reliability and service.

How to Choose the Right Hotel Supplier

If you are a property owner or hotel manager evaluating your supply-chain partnerships, here are a few guiding questions based on industry best practices:

1. Do they offer the full range you need? Consider whether your supplier covers linens, amenities, housekeeping and other categories in one place.
2. Is their delivery reliable? Late shipments or inventory shortages impact guest experience. Supplier reliability is critical.
3. Can they customize or adapt? Smaller or boutique properties may require bespoke sizes, branding or special finishes.
4. What about quality and certifications? Especially for textiles, durability and cleaning performance matter.
5. Is their customer-service responsive? Access to real people, account support and proactive service separate good from great.
6. How well aligned are they with your brand values? Sustainability, ethical sourcing and transparency are increasingly important among hospitality suppliers.

Partnering with a supplier like Hotel Items means you are aligning with an organization that understands the unique demands of hotels and short-term rentals, offers broad inventory, rapid turnaround and service you can count on.

Our Take

In the dynamic world of hospitality, the unseen supply-chain support often determines how smoothly guest operations run. A dependable hotel supplier does more than drop off linens — it becomes a strategic partner, helping properties maintain consistency, guest comfort and operational resilience.

Hotel Items exemplifies this role, offering decades of expertise, a comprehensive product line and a family-owned service mindset that still stands out. Whether you operate a large resort, boutique hotel or rental property portfolio, choosing the right supplier is a decision that affects more than your storeroom — it affects your guest experience.

For more details or to explore their full catalogue, visit hotelitems.com. Connect with them on social media: Facebook, Instagram, LinkedIn.