The IHG Torchbearer Award is considered as the greatest award granted for product quality and service by the Intercontinental Hotels Group (IHG), the parent company of Holiday Inn, Holiday Inn Express, and 10 other national hotel brands.

For one to be eligible to receive the award, a hotel should achieve a guest satisfaction score of 90% or higher for 12-months. Furthermore, a hotel must also pass all inspections, compliant with the brand standards and updated on any team member training modules.

With the newly constructed Holiday Inn Express & Suites Orlando East-UCF Area, it is the ideal choice if you want a comfortable yet entertaining experience. As one of the chosen hotels for the IHG Torchbearer Award in 2019, you might want to learn why it is a wise choice to book your next stay here.

Superior service at its finest

Under the leadership and supervision of Bruce D. Grube, the general manager of Holiday Inn Express & Suites Orlando East-UCF Area, this achievement would not be possible. By ensuring that all the elements of service and quality reach a superior level based on the feedbacks by the guests, it is no wonder that Holiday Inn Express & Suites Orlando East-UCF Area made it in the list of recipients of the highly prestigious IGH Torchbearer Award.

What are the requirements and criteria for the Torchbearer Award?

Hotels that have achieved the highest levels of excellence are based on the following eligibility requirements and criteria:

• The hotel should be open 2+ years and opened no later than December 31, 2017.
• The hotel must have a 12-month score to qualify
• Franchise hotels must achieve 5 of 5 winning metrics as summarized in the 5 of 5 Winning Metrics Award
• The hotel should have a passing grade on their most recent SE (Standards Evaluation) as of December 31, 2019, and updated on their MAP (management action plan)
• The hotel fees should be current during the assessment and awards process
• Must be in Elite Status.

One of the toughest criteria is the grading above 90% on every category a hotel is measured via Medallia. This is a survey created about the hotel in which guests rate everything about the hotel – cleanliness, service, maintenance, food, curb appeal, etc.

An overview of Holiday Inn Express & Suites Orlando East-UCF Area

The hotel boasts an easy-access location to various key spots. It is conveniently situated at shopping, food and entertainment venues such as UCF, Firkin Kegier Entertainment Center and Congo River Golf. For those who want to enjoy a great concert or sporting occasion, the UCF Spectrum Stadium and the Addition Financial Arena are just nearby. There is also direct access to the Amway Arena as well as the Florida Citrus Bowl Stadium.

Enjoy a variety of dining, shopping and entertainment options situated in the Waterford Lakes Town Center, just a mile south of the hotel. If you want family entertainment, Walt Disney World Resort along with other attractions are just 40 minutes southwest of the hotel.

As for the guest rooms and suites, they provide triple-sheeted bedding, a choice of firm or soft pillows, flat-panel HDTV, work desk, microwave & refrigerator, and free Wi-Fi. Start your day with a free hot breakfast which includes the world-famous cinnamon rolls, eggs, fresh whole fruit, and meat. You will surely enjoy the spacious outdoor pool and state of the art fitness center. During your stay, the professional and friendly staff are looking forward to welcoming you to your home away from home in East Orlando.

Holiday Inn Express & Suites Orlando East-UCF Area also offers a variety of options for meetings or events with the 1400 square feet space that can accommodate up to 120 guests. You can also stay fit with the complimentary fitness center where you can work out, enjoy and stay fit at the same time. Lastly, the business center can cater to all your office needs.

Rooms

• Black-out shades/pillow choices/rollaway bed or cot/crib
• Iron/ironing board
• Separate hanging closet
• Private bathroom/bathroom amenities/hairdryer/bathtub
• In-room heating and A/C controls
• Mini refrigerator/microwave/coffee maker/flat-screen TV
• Work desk with lamp/desk-level electrical outlet
• Cable or satellite premium channels
• Stereo or radio, direct-dial phone, phone with voicemail

Eat & Drink

Guests can enjoy the Express Start Breakfast Bar every morning along with other perks such as:

• Full Breakfast
• Breakfast Buffet
• Continental Breakfast
• Complimentary Coffee in the Lobby
• Kids Eat Free

Business services

• Meeting room
• On-site business center
• Office supplies
• Printer/scanner/copier
• Free high-speed Internet in all rooms
• Free Wireless Internet service for all IHG Rewards Club members

Additional services

• Outdoor pool. Open at 9 AM – 9 PM
• Complimentary fitness center. Open to guests 24 hours per day with a variety of cardiovascular and strengthening equipment which includes treadmills, elliptical machines, and stationary bicycles. Some equipment can be checked out from the front desk such as ab roller, yoga mat, resistance bands, kettlebell, and free weights.
• Daily housekeeping with on-site guest self-laundry facilities
• Wake up calls/storage space available/ice machine

Final thoughts

As one of the recipients of the highly-prestigious IHG Torchbearer Award, Holiday Inn Express & Suites Orlando East-UCF Area truly stands out from the rest in terms of superior service and quality. If you decide to spend a weekend escapade or a lengthy vacation in East Orlando, book at Holiday Inn Express & Suites Orlando East-UCF Area for a memorable and luxurious adventure with all the added perks that will surely become your favorite home away from home.